Privacy Policy

1. Information We Collect

We may collect personal information from you in several ways, including:

Information you provide directly

• Name
• Email address
• Phone number
• Postal address and project location
• Project details you share on our quote form (for example pool type, budget range, timeline, and notes)
• Photos or files you choose to upload with a quote request
• Any other information you provide when you contact us or request services

Automatically collected information

• IP address
• Browser type
• Operating system
• Pages visited and how long you spend on them
• Date/time stamps
• Referring URLs
• Other diagnostic data (for example error logs)

Cookies and similar technologies

We may use cookies, web beacons, and other tracking technologies to operate the Site, remember preferences, analyze usage, and improve our services. Third parties that help us host the Site, play video, or process quote requests may also set cookies when you use those features.

2. How We Use Your Information

We may use the information we collect to:

• Respond to quote requests, inquiries, and customer support
• Design and discuss custom pools or Pachanga Pilas for your property
• Send project updates or marketing messages if you opt in or as allowed by law
• Improve and operate the Site (including diagnosing errors and analyzing usage)
• Comply with legal obligations

3. Disclosure of Your Information

We do not sell your personal data. We may disclose your information:

• To service providers and contractors who help us operate the Site and our business — including website hosting (Vercel), CRM and form processing (HubSpot), and file storage for quote attachments
• To comply with legal obligations or lawful requests by public authorities
• In connection with a business transfer such as a merger, acquisition, or sale of assets, subject to confidentiality protections

4. Data Retention

We retain personal information only as long as needed for the purposes described in this Policy or as required by law. When we no longer need your data, we securely delete or anonymize it.

5. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure.

6. Your Choices

• Cookies. Most browsers let you control cookies. Refusing cookies may affect some Site features.
• Communications. If you no longer want marketing emails, unsubscribe using the link in those emails or contact us at office@pachangapools.com.

7. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from them. If we learn we have collected personal data from a child under 13, we will take steps to delete it.

8. International Data Transfers

If you visit the Site from outside the United States, your information may be transferred to, stored, and processed in the U.S., where we operate. By using the Site, you consent to that transfer.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top. Please review this page periodically.

10. Contact Us

Questions about this Privacy Policy, or requests to access, correct, or delete your personal data, can be sent to:

Request a quote